Rusty Customer Service
Here at Rusty, we strive to deliver quality service to our valued customers for our product before, during and after sale. Our friendly Customer Service Team always endeavour to offer any assistance in a timely and efficient manner for any queries that relate to anything RUSTY!
CONTACT US
To provide our customers with accessible and quality Customer Service support our trained and motivated team is available for contact on the below details within each regions specified hours.
CUSTOMER SERVICE TEAM EUROPE
Free Call : +33 (0)5 59 22 48 80 (hours include 9am to 6pm from Monday to Friday)
Email : customerservice@rusty-europe.com
We also provide our customers with a B2B platform to download marketing content and place your orders.
Check it out at: http://www.rusty-europe.biz
RETURNS
Rusty provides a 1 month warranty from the date of purchase for all of their clothing and accessory styles. This covers the products to be free from workmanship and material defects upon purchase and when used and worn for the intended function. General wear and tear or unreasonable use and neglect is not a feature covered by our warranty.
To make a claim the article must be returned to the store of purchase with a proof of purchase or receipt to be an eligible warranty claim.
The store must then follow the Rusty Returns Procedure and Policy (please contact the customer service team for details) to lodge and return the claim to our Returns Department for assessment.
Email customerservice@rusty-europe.com FreeFax: +33 (0)5 59 24 59 18.
For International queries please contact your closest licensee through our global web navigation page, www.rusty.com